FAQ

Payments

What payment methods do you accept?

We accept payment from debit or credit cards - American Express, VISA, MasterCard, as well as payments made by PayPal.

Purchasing

Are the designs considered for Men or Women? 

All of our designs are unisex. This includes all body shapes, skin colors and ages. We believe that clothes are made to be played with.

Sizing and Quality

How do I know which size to order?

As most of our pieces are designed in a unique way, we suggest that you refer to the specific product lengths and measurements provided in the description under each product. 

What quality can I expect from Raw Studios products?

Quality is very important to us. By offering reinvented silhouettes, we create pieces that are made to last beyond time. Traditional methods and new techniques merge to form timeless, and practical collections. With the right care, we expect our pieces to remain a part of your daily life for decades!

Care and Washing

How can I clean and wash my purchases?

Most of Raw Studios' designs are made out of natural materials. Therefore, we advise our customers to only use a dry cleaning method.

Delivery & Return

What delivery options do you offer?

Kuwait Delivery

Express Delivery (Same day*)

Standard Delivery (2-3 working days)

*Orders placed before 4PM (GMT+3)

International Shipping

Standard Tracked Delivery (5-7 working days)

Can I track the status of my order?

Yes, only International orders are trackable. Along with your order confirmation, while your order is being packed and processed, you’ll see ‘In Progress’ in your Order Status. Once your order has been shipped a tracking number will be sent over to you so you can track your order. We currently ship through DHL. If you're an international customer you may check the status of your order here.

Will my parcel be charged additional customs and import charges?

Customs and Import charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Customs and Import policies vary from country to country.

Can I make any changes to my order now it has been placed?

Orders get processed as soon as you place them so that you receive your items as quickly as possible. This means that if you change your mind or realise that you have made a mistake after placing your order, there is a very limited time-frame in which you can amend or cancel it. So, if you have any questions about an order you have placed or would like to make any changes, please contact us as soon as possible, and we will be delighted to help you.

Can I cancel or return my order?

To exercise this right of cancellation: Kindly Contact us. For further details on your 14 days right of return, please see the Delivery & Exchange Policy section of the website. This section details your statutory rights return. You have the right to return your item and get a full refund. In order to return your item that is not later than fourteen working days (i.e. excluding weekends and holidays) beginning with the day after you received your goods. 

Retailers

Where to find Raw Studios?

Please contact us to be informed of our closest retailer at info@raw--studios.com